Utica National has had a long-term working relationship with MedFocus. Their products, services, and most of all their customer service component is superior. I would like to say that both professionally and personally, MedFocus and the staff that I have worked with are not only leaders in the industry, but they are a wonderful group of people to work with. Maria Gerrer
Utica National Insurance Group
Medical Cost Containment Coordinator
HO Claims

We have used MedFocus as our exclusive partner for nearly four years. We have found the partnership to be a win/win/win. A win for the examiners and nurse case managers at our company: they spend very little time on the scheduling for radiologic or diagnostic testing once they hand it off to MedFocus. A win for the injured worker since they get the test they need quickly. A win for our self-funded employer-clients since they save money through the strong MedFocus network and their employee gets the test they need faster, which leads to better employer/employee relations and (hopefully) expedites the employee's safe return-to-work. Joseph T. Peckham
Director of Casualty Risk Management Services
EBS-RMSCO, Inc.

Our office has been utilizing MedFocus for some time now. Their speedy turnaround time, polite and professional schedulers and added value services are just some of the reasons we choose to utilize their excellent services. Their vast network makes scheduling very quick and easy and their 24/7 website makes referring at any time very accommodating. We find that the claimants and doctors are pleased with their option to choose from so many facilities. MedFocus is a very valued asset to our diagnostic scheduling process. Donna M. Marks
Vice President
NCAComp Inc.

I believe MedFocus offers consistent and reliable service, producing not only savings, but assistance in expediting the claim process through utilization of qualified network providers. Their excellent customer service, prompt reporting, and value added services, such as diagnostic aging reports are a valuable resource for any claims Adjuster or Nurse Case Manager. Genuinely, I find the MedFocus service as a complement to the entire claims handling process. Tony Cassaro
Director, Medical Claims Management
First Cardinal LLC / CardinalComp LLC

MedFocus is fantastic!

I wanted to let you know what exceptional service I have received from MedFocus. When I call to schedule a diagnostic test they are professional and courteous at all times. X-ray and MRI appointments are set up quickly and we receive the report usually within two days. This is a big time saver; I don't have to call and track down reports, forward them to the doctor, etc. Also, because MedFocus is able to get reports back to us and the doctor so quickly there is no delay in either getting a patient back to the doctor when there is a problem, or getting them back to work.

MedFocus has such a large network of facilities. Even when Workers' Compensation patients live in very rural areas MedFocus has always been able to find a facility nearby for them.

Again, keep up the great work, we really appreciate it. Patricia Suler, SCLA
Senior Claims Specialist
Utica National Insurance

Aside from ease of scheduling, cost containment and reliable service, one of the most beneficial adjuncts provided by MedFocus is the opportunity to discuss any result with Dr. Meisel. Like having my very own radiologist here in the room with me…for FREE! In one particular case, surgery was requested despite MRI results which to me did not support this. Wondering if I was indeed missing something, I put a call in to Dr. Meisel who in turn reviewed all the reports & films. His input provided me with a professional opinion I would not otherwise have had and upon my follow up discussion with the surgeon accordingly, surgery was not performed and the claimant was returned to full duty work. Great cost savings, and at the end of the day the right thing for the patient. Dee, Director of Case Management, New York

I supervise the Customer Service Department at CSG, and we continue to recommend MedFocus without reservation. MedFocus has always been professional and compassionate in dealing with issues arising from time to time. Your representatives are competent, quick to respond, and address any problem efficiently, fairly, always with an equitable outcome. MedFocus is always workable. Our patients love your facilities and the ease in making an appointment, and their treatment upon arrival. Keep up the good work!!! Karen Brown
Consolidated Services Group
Customer Service Supervisor

I have been an adjuster for a long time now and I am yet to see better service than the one I receive from MEDFOCUS; they do as they advertise. To place referrals is as easy as faxing over an authorization letter and from there they take over the scheduling within 48 hours. My claimants find the facilities to be very professional, I receive the faxed reports soon after testing and their charges are within fee schedule. They really are a valuable tool to my handling of claims. Sylvia Earl
Risk Mgt. Workers' Compensation, County of San Bernardino

MedFocus’ turn around time and customer service is great. About a month ago, I received and approved a request for an urgent MRI. I called Ms. Gregurek; she was able to get an appt. for the Injured Worker’s MRI first thing the next morning. Carrie Markis, RN, BSN, PHN
Medical Team Leader
Worker's Compensation
Travelers

MedFocus is so work friendly, professional and makes everything fast, convenient and accessible. I just dial extension 8999 and transfer the caller for any diagnostic testing request and hang-up. Thereafter, like less than three (3) minutes, I will receive a telephone call from a MedFocus Representative confirming authorization. Thereafter, status of request is promptly e-mailed here and we just have to send to the HUB to be scanned in the file. Thank you and I am so happy for the sincere and pleasant relationship. Cecile V. Malinao
Medical Only Representative
San Ramon Workers' Compensation
Claims